Introducing MTM 9.4: Deeper Insights, Broader Reach

Montreal, Quebec – September 2025 – Metrics That Matter (MTM) is Explorance’s industry-leading L&D measurement platform, designed to help organizations evaluate training effectiveness, uncover actionable insights, and increase the effectiveness of their employee learning programs.

From single-session workshops to large-scale, blended learning programs, MTM captures and analyzes learner feedback across all modalities. Backed by a scientifically validated methodology and the world’s largest L&D benchmark, MTM delivers real-time, role-specific insights that accelerate the path from learning to impact.

With MTM, organizations can confidently connect learning initiatives to business outcomes, ensuring that employee development is not only measured but meaningfully contributes to performance, growth, and strategic success. With the release of MTM 9.4, Explorance is expanding the platform’s capabilities so L&D teams can generate deeper, more inclusive insights with greater ease.

What is new with MTM?

MTM 9.4 introduces key enhancements that expand multilingual feedback analysis and improve data navigation, helping L&D teams generate deeper and more inclusive insights with greater ease.

Quote MTM 9.4 is about breaking down barriers to insights. Whether it’s language barriers preventing a learner’s qualitative feedback from being properly considered or removing dead-ends in a quantitative analysis, MTM 9.4 enables our users to better answer the “Why?” behind their training program performance.

— Eric Matson, Head of MTM Product Management

Multilingual Comment Analysis

MTM 9.4 enhances multilingual qualitative feedback analysis, ensuring insights are more representative and inclusive for global and multicultural organizations. Users can now:

• Analyze comments in 30 different languages
• Pull insights from English translations of non-English comments without leaving MTM
• Detect true sentiment, discussed topics, and recommendations in any supported language
• Automatically flag important comments as Alerts, regardless of language

In 2024 alone, learners submitted more than 2 million comments in MTM, with 32% written in different languages. By bringing these voices into the analysis, MTM 9.4 ensures no feedback is ignored or deprioritized, empowering organizations to make more informed, inclusive decisions.

No More Dead Ends in Your Data

The MTM 9.4 update ensures a smooth and continuous exploration experience by removing dead ends when drilling down into data. Users can navigate through multiple layers of KPIs, themes, and feedback without interruption, enabling deeper analysis and faster identification of the factors driving results. This seamless drill-down capability helps users uncover insights more efficiently and make informed decisions with confidence.

MTM 9.4 is focused on breaking down barriers to meaningful insights. By overcoming language challenges in qualitative feedback and eliminating dead ends in quantitative analysis, this release empowers users to dig deeper and truly understand the “Why” behind their learning data.

Easier Alias Administration

Managing instructor aliases has also been streamlined in MTM 9.4. Instructor links are now easier to understand and share, using names for simpler access. Super Admins can also delete custom aliases directly, reducing clutter and giving organizations more control without requiring PSD cases. Deleted aliases will redirect to the vendor alias, and deletion is permanent and cannot be undone, even by PSDs. These improvements simplify administration and provide a cleaner, more intuitive experience for both admins and instructors.

For the latest details on MTM 9.4 and future updates, visit the MTM Help Center page