Building Stronger Feedback Cultures in MENA Medical Schools with Explorance Blue

About BMC, DMCG and MBRU

Batterjee Medical College (BMC), Dubai Medical College for Girls (DMCG), and Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU) are three esteemed medical schools at the forefront of healthcare education in the MENA region. Through their commitment to excellence and innovation, these medical schools are shaping the future of healthcare education and preparing students to excel in their careers as compassionate, competent, and ethical practitioners.

The Challenge: Transforming Student Feedback in Medical Institutions

Embarking on a mission to enhance the efficacy of student feedback mechanisms, Batterjee Medical College (BMC), Dubai Medical College for Girls (DMCG), and Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU) found themselves at a critical juncture. They faced a confluence of nuanced challenges that became vital to improving the learning experience in medical institutions.

Despite previous attempts utilizing limited solutions, the institutions fell short. These solutions were unable to adequately address the intricate demands unique to medical education, such as clinical rotations and residencies. Furthermore, compounded by limited reporting capabilities and a lack of integration with existing IT systems, stakeholders voiced a collective frustration. This underscored the urgent necessity for a more robust solution.

Amidst technological barriers, another challenge emerged: students began to feel apprehensive about sharing feedback, questioning the true value of their voices. This sentiment posed a significant obstacle to gathering candid and constructive input, which is essential for driving meaningful improvements.“We need to set the culture and guide students towards how to provide constructive feedback, feeding back info and closing the loop is very important.” - Dr. Adrian Stanley, Mohammed Bin Rashid University of Medicine and Health Sciences

One Streamlined Feedback Process

Implementing Explorance Blue was a pivotal step in addressing the challenges faced by these medical institutions in enhancing their student feedback mechanisms. The decision to adopt this platform was driven by its unparalleled flexibility, notably evident in its setup and reporting capabilities.

“For each survey we should have a goal and clear vision of what the benefit of the survey is, we need to set KPIs.” said Dr. Maher Alandiyjany, Batterjee Medical College.

Blue provides the following capabilities to support a consistent, efficient, and scalable course evaluation process:

• LMS Integration
• Institutional Survey Calendar
• Email Notifications and Automated Reminders
• Course Block
• Multi-Instructor Evaluation
• Enhanced Reporting Capabilities
• SIS Integration
• Data Dashboard

The Outcome: Addressing Survey Fatigue & Enhanced Reporting

BMC, DMCG, and MBRU experienced remarkable improvements in student feedback engagement through their strategic implementation of Explorance Blue. By introducing a shared institutional evaluation calendar, they bolstered response rates, keeping students actively involved in the feedback process with automated reminders and emails.

This seamless integration with Learning Management Systems (LMS) allowed for the implementation of a course block option, providing students with another avenue to participate in evaluations. Furthermore, leveraging Blue’s multi-instructor evaluation feature, the schools simplified the evaluation process, consolidating the number of surveys and enhancing the user experience for students.

Explorance Blue’s revolutionary reporting capabilities tailored to the institutions’ needs marked a significant shift in feedback processing. Its dynamic report access enabled customization based on recipients’ distinct requirements, ensuring relevance for faculty and high-level management. Integration with the Student Information System (SIS) facilitated seamless breakdowns of reports, aligning information with institutional structure and key demographic data. The Blue Dashboard served as a central hub for stakeholders, offering an interactive space to explore results and drive data-driven decision-making, ultimately closing the feedback loop effectively

The impactful integration of Explorance Blue at the three medical schools highlights the transformative potential of selecting the right solution for student feedback processing.

There are 2 aspects to this: participation and engagement, when students participate, they just tick and submit, but when they feel engaged, it makes a huge difference, feeling engaged and feeling like a part of the process is so important and changes a lot.

— Dr. Heba Ismail, Dubai Medical College for Girls

This underscores the critical importance of closing the feedback loop within Higher Education Institutions, prioritizing student engagement and tangible change