eXplorance Services

Our software and solutions are only as good as the people who help define and implement them. At eXplorance, we offer a complete range of services to ensure you have the right people for your individual projects.

Before, during, and after implementation, our services make sure you get the most out of your Blue solution.

Deployment

eXplorance offers deployment services for installing your Blue software. While we make Blue as easy as possible to install with an integration layer for quicker integration with your current systems, we also offer services to help implement the system in a way that ensures longevity and scalability in your operations.

Over the years our project managers have built up significant experience in understanding customer needs, developing a well-designed project plan, and mobilizing the necessary resources.

Installation approach

We use our proprietary implementation methodology for your projects, ensuring your installation remains on time and on budget.

Your project is laid out in terms of the various stages that are required. Discussions on integration requirements, hardware readiness, installation, tuning, testing, and training are all part of your implementation to ensure that nothing is overlooked.

Consulting services

Most organizations face similar issues when it comes to implementing an intelligence gathering and analysis system. At the same time, every organization is unique: each has its own culture, preferences, and internal structure.

eXplorance provides consulting services that introduce best practices for addressing those common issues, while being sensitive to those unique internal differences. Our business consultants can provide insightful analysis on your Blue system and how it can best serve your needs.

Our experts can help you achieve your objectives by:

• 1)   Analyzing your current processes
• 2)   Identifying areas for improving efficiencies
• 3)   Defining expected results
• 4)   Implementing best practice processes
• 5)   Training administrators and end-users

Project services

eXplorance also offers more expanded services by providing start-to-finish consulting help for your surveys, appraisals, 360 reviews, evaluations, and tests. Our consultants provide on-site and remote help for the entire lifecycle of your projects, assisting with design, invitation creation, incentive management, analysis, and reporting.

Our consultants can work with you to achieve any or all of the following:

• 1)   Project plan development
• 2)   Identification of research objectives and methodology selection
• 3)   Development and implementation of the solution
• 4)   Deep analysis of the responses

Training

People demonstrate a wide range of technical ability, comfort levels, and knowledge. That's why at eXplorance, we provide customized training and documentation that encourages your end-users, super users, and even casual users to truly understand and engage with Blue. Our goal is to provide these users with the skills and tools they need to perform and the confidence they need to get the most out of their systems.

We can also work closely with our clients with more custom solutions to develop a training program that fits their unique needs.

Technical support

Our hotline support professionals are available to assist you whenever you run into a technical problem during business hours, 8 AM to 7 PM EST (EDT). Support is available to you either by telephone or by email.

Support services outside regular business hours or for international clients can also be arranged at additional consideration.

Hosting

Blue is also available as a fully hosted application which you can obtain for a yearly fee. With the hosted model, you don't have to worry about implementation, upgrades, or maintenance, and your software is delivered to you over the Web.

With Blue as a hosted option, you have less worry or upkeep. However, you also lose the benefit of full integration with your systems.