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Marketing and Customer Service How can you know and stay in touch with your customers without getting bogged down in numbers and statistics? By getting key information that quickly highlights areas that require attention, before they become a serious problem. This means streamlined feedback forms your customers will respond to, and, more importantly, powerful reporting on the results. Automatically generated feedback surveys Make your customers feel they are valued with a feedback mechanism that is automatically distributed, collected, and stored for analysis. Customer feedback that requires follow-up can trigger automatic emails to the appropriate locations for action. Customer surveys Find out what your customers are looking for with online surveys that come complete with information such as name, product/service purchased, and location. Your customers view the surveys more favorably, are more likely to respond, and feel more positively about your brand. Product/distributor evaluations Blue has sophisticated evaluation capabilities that allow you to analyze complex relationships easily. This allows you to easily analyze product/service performance in almost any number of ways, such as by distributor or reseller. |
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