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eXplorance Inc.
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Email: info@explorance.com


Useful articles


Learn more about intelligence gathering and analysis from industry experts and from people who have been there. You'll learn some great tips as well as insight on how others are using their Blue systems to grow their environments in a positive direction.




360 Degree Feedback System Selection Guide: Questions to Ask Your Vendor , by Angie Gallop, eXplore


Many tools claim to address all different information-gathering demands at once. But, in the end, a general-purpose system can be more time-consuming and less satisfying.

To help you decide what's best for your organization, eXplorance has created a series of system-selection guides complete with a set of questions to ask your vendor.

In this newsletter, we look at systems for 360-degree reviews. This guide shows the key advantages of choosing a more specialized information-gathering system to conduct your 360s rather than a catch-all, general-purpose tool.




360s in Global Corporations: Five Survival Tips, by Angie Gallop, eXplore


The prospect of implementing a 360-degree review in a global corporation may seem to be a daunting task. In fact, the challenges that pop up are often similar to those encountered in 360-reviews with smaller companies. A larger organization simply amplifies them. Two members of Eagle's Flight, an internationally known training provider, share tips on help your process go smoothly.




Are Out-of-the-Box Assessments Worth it?, by Angie Gallop, eXplore


Out-of-the-box assessments may be faster and cheaper. But are they measuring what you need them to measure? Buyer beware, says D. Kerry Laycock: Assessments are only useful if they provide feedback that's relevant to your organization.




Clients Enjoy Smooth Projects with New Implementation Services, by Gordon Graham, eXplore


What do two senior executives from Saudi Arabia have in common with an administrator from Toronto? They all needed a helping hand to get the most from their survey projects.

To help clients like these, eXplorance created a Survey Implementation Team last fall. Here are two stories from clients who used these new professional services. Each had quite different requirements, but eXplorance helped both projects become a success.




Five Tips on How to Create More Accurate Customer Service Surveys, by Gordon Graham, eXplore


In a competitive marketplace, what you don't know can hurt you. If you don't know what your customers are thinking, how can you solve their problems, and keep them coming back? For many organizations, the answer is to sponsor customer service surveys.

To help you set up your first customer survey, or review an existing one, we spoke with an acknowledged expert in the field, Dr. Fred Van Bennekom.




How Can You Make Your Survey Project a Success?, by Dr. Fred Van Bennekom, Great Brook Consulting


Dr. Fred Van Bennekom gives a dozen presentations a year for people with a genuine interest in conducting surveys or improving their survey process. This gives him an opportunity to learn about the surveying methods used in many different companies. Here are his seven keys for successfully managing a customer surveying project. One special hint: Be sure to dedicate sufficient resources to the project, including people, budget, and time.




How to Get Better Buy-in for Your Next 360. An interview with Dr. Elizabeth Fried, by Angie Gallop, eXplore


Companies can spend thousands on consultants to create 360-degree surveys, but still suffer from low response rates. Do you have to accept this as a fact of life? Or, is there anything you can do to make your surveys more relevant?

According to Dr. Elizabeth Fried, if you involve people in the survey design, and do an effective job of communicating the purpose from the very beginning, they'll be more likely to fill it out, and you'll get more relevant results.

During a lively discussion with eXplore, she shared a very practical process for designing a 360 survey, her two favourite survey questions, and tips on how to train staff to write useful comments.




How to Grow Your Consulting Business with eXplorance, by Gordon Graham, eXplore


If you want to increase your revenues and extend your reach into the marketplace, you have an ally in eXplorance. We provide five key benefits that can add up to more visibility and more revenues for your consulting firm.




How to Successfully Communicate the Results of Your 360: An Interview with Dr. Elizabeth Fried, by Angie Gallop, eXplore


Once you've conducted a 360-review process and the results are in, what do you do? How can you deliver the feedback so that your people truly listen? How can you use the 360-review process as a stepping stone to better performance throughout your organization?

After enlightening us last issue on how to design a 360 survey for better buy-in, Dr. Elizabeth Fried continues a lively discussion with eXplore on how to create an effective and lasting 360-degree review.




Nine Questions to Ask 360 System Vendors, by Samer Saab, eXplorance


Many HR organizations are searching for an automated solution to support their 360 initiatives. But if you've never purchased a 360 solution before, how do you go about it? This article from HR Management magazine gives you nine tough questions to ask potential vendors.




Online Course Evaluations System Selection Guide: Questions to Ask Your Vendor, by Angie Gallop, eXplore


Many tools claim to address all different information-gathering demands at once. But in the end, a general-purpose system can be much less satisfying. To help you decide what's best, eXplorance has created a series of system-selection guides, complete with a set of questions to ask your vendor.

In this article, we look at instructor/course evaluations to highlight the key advantages of choosing a more specialized information-gathering system for conducting instructor/course evaluations.




Staff Appraisals System Selection Guide: Questions to Ask Your Vendor, by Angie Gallop, eXplore


Many tools claim to address all different information-gathering demands at once. But, in the end, a general-purpose system can be more time-consuming and less satisfying. To help you decide what's best for your organization, eXplorance has created a series of system-selection guides, complete with a set of questions to ask your vendor.

In this article, we look at staff appraisals. This guide shows the key advantages of choosing a more specialized information-gathering system to conduct your staff appraisals, rather than a catch-all general-purpose tool.




Training that Sticks and Creates Lasting Results: An Interview with Dr. Elizabeth Fried, by Angie Gallop, eXplore


The long-term goal of a 360-degree review process is to foster a coaching environment throughout your organization. To do this, it's essential to reinforce 360-feedback with training to cultivate leadership skills and behavior. But not all training programs are equal. Dr. Elizabeth Fried continues her lively discussion with eXplore by taking us through a process to ensure that the training you provide "sticks," and that the dollars you invest are not wasted.



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